Exchanges and returns?
We won’t accept refunds during our campaign. However, you will be able to exchange the color of the backpack in case the one you order is not what you expected.
You will have 60 days from the moment you receive it to proceed with a color exchange.
Last updated: March 25, 2025 08:32
How can I be 100% sure of my size?
Our shoes fit slightly wide as we have accounted for people carrying thick long socks while using it. Hemp is also a very adjustable material that will give in quite easily. If you want to be 100% sure to get the right fit, you should look at pair of similar running shoes and look at the CM/JP value. This value indicates the measurement of the shoe in centimeters and it is the most accurate measurement of your shoe sizing.
If your shoes are CM/JP is 27, you should pick the corresponding CM/JP in our size chart.
If you still need further help, please contact us at [email protected]
Last updated: December 29, 2024 09:11
Lifetime Warranty
We’re confident in the extensive design research and quality workmanship put into our hemp backpack. So much so that we’re offering every backer a Lifetime warranty that covers any manufacturing defect that affects the functionality of the backpack. This lifetime warranty will only be available for those who back the project on Kickstarter.
What does it cover? This warranty will cover any manufacturing defects that affect the functionality of the backpack.
What does it not cover? It does not cover normal wear and tear, or accidental damage.
Last updated: March 25, 2025 08:32
What if the shoes don't fit? Exchanges and returns?
We want to get you in a pair that fit right, and that you love wearing. If you are not satisfied with your shoes, contact us within 60 days of receiving your 8000Kicks to arrange for a replacement, exchange, or refund. Footwear must be in new condition, with no signs of wear, and in original packaging. All returns require a return authorization from 8000Kicks Customer Service. We reserve the right to require a photo of the footwear.
Last updated: December 29, 2024 09:11
can I travel with it for free? Is it a personal item?
While not on adventure mode, or while not fully expanded, our backpack is TSA-approved fits as a personal item meaning you won’t have to pay to bring onboard and you will be able to fit it under the airplane seat.
Last updated: March 25, 2025 08:32
Free shipping ? How much is it?
Free shipping and returns to EU and US - $0 with no duties and no taxes
Europe (non EU), UK, CA, NZ & AU - $19 with duties and taxes included
HK, TW and CN - $5
Friendly shipping Worldwide - $25
Last updated: February 10, 2025 10:30
How weatherproof is it?
Our backpack has two layers of waterproof protection:
1- A coating that repels liquids and dust from coming in.
2- A membrane that keeps water out no mater what.
3- High quality sealed zippers
This means that the backpack is ready to take heavy rain showers, but It is not ready to be submerged underwater.
Last updated: March 25, 2025 08:32
Where do you ship from?
We currently fulfill our website orders from Virginia, USA, and from Lisbon, Portugal.
For this campaign, we will ship directly from our factory in China by container/air to you, in order to save time and shipping costs.
Last updated: December 29, 2024 09:11
Backpack & Accessories dimensions and weight?
Nomad Backpack Weight 1.4kg | 3 lbs Height 40 - 74 cm | 16 in - 29 in Width 29cm | 11.4 in Depth 15 - 20cm | 6 in - 7.8 in
Front Shoulder Bag Weight 200g | 7 oz Height 26 cm | 10.2 in Width 20cm | 7.8 in Depth 6cm | 2.3 in
Compression Cube Weight 400g | 14.1 oz Height 38 cm | 15 in Width 30 cm | 11.8 in Depth 11 cm | 4.33 in
Gadget Pouch V2 Weight 200g | 12.3 oz Height 17 cm | 6.7 in Width 21 cm | 8.2 in Depth 7 cm | 2.7 in
Toiletries Bag Weight 350g | 12.3 oz Height 20 cm | 7.8 in Width 28 cm | 11 in Depth 9 cm | 3.5 in
Stealth Wallet Weight 50g | 1.7 oz Height 9 cm | 3.5 in Width 11 cm | 4.33 in Depth 1cm | 0.3 in
Dry Bag Weight 450g | 15oz Height 38 cm | 15 in Width 16cm | 6.3 in Depth 16cm | 6.3 in
Last updated: March 25, 2025 08:32
Is there a warranty? Are they durable?
Unfortunately, we don’t have a warranty because shoes are subject to maximum wear and tear. However, from our experiences both our hemp and our soles have performed very well on our “torture” tests and we can confidently say that they are stronger than many branded shoes in the same price range. We also tested over 10 types of different glues to find a perfect fit that would survive under the harshest conditions.
However, if for some accident or problem our shoes do not perform as expected, please contact us and we can deal with it and issue a replacement pair if necessary.
Last updated: December 29, 2024 09:11
Can I take this on a flight? Will police dogs come after me?
8000Kicks are 100% legal everywhere in the world. Our team has traveled to Italy, France, USA, Canada, Morocco, Portugal and many other countries without any issues. Hemp is the sober cousin of marijuana, which means that it has no psychoactive components, less than 0.3% THC, so definitely not a drug.
In some countries it is illegal to cultivate hemp, but it is 100% legal to buy and sell finished hemp products like soap, paper and apparel as long as it is produced abroad.
Last updated: December 29, 2024 09:11
Can I smoke the shoes?
Do you really want to smoke our shoes? :-D
Hemp is the sober cousin of marijuana, which means that it has no psychoactive components, less than 0.3% THC, so you are definitely not getting high. Now seriously, please note that smoking the shoes is not a good idea and it might get you hospitalized.
Last updated: December 29, 2024 09:11
How does Kickstarter work?
Kickstarter is a crowdfunding platform that exchanges donations for products. By donating a specific amount to a project you are directly sponsoring that project’s creation. If the project is successful you will also get a compensation product whose value is equivalent to the amount you donated to.
Last updated: December 29, 2024 09:11
Why Kickstarter?
We believe in the power of collaboration to accomplish this initiative. We bring together a community for a great cause through a new product.
Last updated: December 29, 2024 09:11
Why should I back this project?
- Exclusivity
- Cheaper prices
- Being the first to get it
- Being part of a great movement and campaign.
- Being able to provide early-stage feedback on the product while we still develop (new colors, new styles, new features)
- You are helping to protect the planet. We optimize stock management reducing overstock and CO2 transport footprint by only producing what we need inline with actual demand
Last updated: December 29, 2024 09:11
When will I get them?
Shoes are set to ship in July 2025. Note that this is an estimate, as you’re pre-ordering and unforeseen production delays may arise.
Last updated: December 29, 2024 09:11
When will I pay?
You will be asked to pay for your pledge at the end of the campaign in early April.
Last updated: December 29, 2024 09:11
When do I choose size and color?
You’ll get to make this decision after the campaign ends. Once it’s over, we will send you a survey to fill out your preferred rewards, color, exact shipping address and more.
Last updated: December 29, 2024 09:11
What is the heel-to-toe drop?
Our shoes have a heel-to-toe drop of 5mm.
Last updated: December 29, 2024 09:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.